Retail Terms & Conditions
Free Shipping
Standard shipping is free on retail orders.
Returns
Returns must be initiated within five business days of delivery. To arrange a return, email us with your order number.
Returned items must be undamaged and include all original parts and packaging. Return shipping is at the customer’s expense.
Once we receive and inspect the returned item, we’ll refund the purchase price to your original payment method.
Damaged, Defective or Incorrect Items
Report any damage, defects, or incorrect items within seven calendar days of delivery. Email us with your order number and clear photos or a short video showing the issue.
We’ll review your claim and arrange an appropriate replacement or refund. If a return is required for an approved claim, we’ll cover return shipping.
These terms do not limit your rights under applicable law.
KOFENOT® B2B Terms & Conditions
1. Orders & Pricing
We’ll confirm your order in writing once the product, quantity, pricing, decoration requirements, shipping details, and production schedule are agreed.
2. Payment
Payment is required before production or fulfillment. Lead time begins once all proofs received and payment processed.
3. Artwork & Proof Approval
For decorated orders, please provide production-ready artwork and approve the final proof.
Changes requested after approval are subject to confirmation and may involve additional costs or affect the production schedule.
4. Production & Lead Time
Lead time begins once payment is received, shipping details are confirmed, and any required artwork and production proofs are approved in writing.
Production and delivery timelines are estimates unless a firm commitment is expressly confirmed in writing. Please share any event date or delivery deadline before placing your order.
5. Shipping & Delivery
Shipping is quoted separately. Costs depend on quantity, carton dimensions, weight, destination, carrier rates, and delivery requirements.
Orders ship by ground service unless another method is arranged. Tracking is provided when your order ships. Delivery dates remain estimates unless a guaranteed service is specifically confirmed in writing.
Rush production, expedited shipping, special packaging, and delivery to multiple locations may be available for additional charges. Availability, costs, and timelines must be confirmed before payment.
If you need to change it, please contact us so we can coordinate the update. Changes require our written confirmation and may affect costs or delivery timing.
6. Changes, Cancellations & Final Sales
Samples are available for evaluation before placing a bulk order. B2B orders are final sale. Returns and exchanges are accepted only for approved damage, defect, shortage, or incorrect product
Orders cannot be cancelled once production, decoration, fulfillment, or shipping has begun. If your plans change, please email us promptly. We’ll confirm whether your request can be accommodated and explain any associated costs or schedule changes.
7. Damage, Defects & Order Claims
Please inspect your shipment upon arrival and if there are damage, defects, shortages, or incorrect products, report to us within three business days of delivery.
Include your order number and clear photos or a short video showing the issue. For shipping damage, please also include photos of the packaging and shipping label, and retain the packaging while the claim is reviewed.
Report concerns before decorating, modifying, using, reselling, or distributing the affected goods. We’ll review your claim and coordinate an appropriate resolution, which may include replacement, correction, or a refund for the affected goods. If we request their return for an approved claim, we’ll provide a prepaid shipping label or arrange return freight. Please obtain written approval before returning goods.
For a missing shipment, contact us promptly so we can investigate with the carrier. Applicable carrier claim deadlines must also be met. These reporting provisions do not limit rights that cannot be excluded under applicable law.
8. Limitation of Liability
To the extent permitted by law, KOFENOT’s total liability arising from an order is limited to the amount paid for that order.
These terms do not limit your rights under applicable law.